Effective Date: 01-06-2023

Thank you for choosing Mateo Care, a brand owned and operated by Neucomed Health and Hygiene Pvt Ltd. We are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.

1. Shipping Destinations:

We currently offer to ship within India. If your location is not listed, we regret that we are unable to fulfill orders to your area at this time.

1. Order Processing Time:

• a. Processing Time: Once you place an order on our website, we will process and pack your items within 2 business days. Please note that processing time may be longer during peak seasons or promotional periods.
• b. Order Confirmation: Once your order is processed, you will receive an order confirmation email with details of your purchase and shipping information. Please review the information carefully and contact us immediately if any changes are required.

1. Shipping Methods and Delivery Time:

• a. Shipping Methods: We partner with reputable shipping carriers to ensure the safe and efficient delivery of your orders. The available shipping methods may vary depending on your location and the weight or size of the package.
• b. Delivery Time: The estimated delivery time will depend on the shipping method selected and your location. The estimate delivery time of the order is 3-5 business days; Please note that estimate delivery time may be affected by unforeseen circumstances such as weather conditions, customs clearance, or other external factors beyond our control.
• c. Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment and estimate the delivery date.

1. Shipping Costs:

• a. Shipping Rates: Shipping rates will vary depending on the destination, package weight, and shipping method selected. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
• b. Free Shipping: We may offer free shipping promotions for orders that meet the specified minimum purchase requirement. Please refer to the promotion details for eligibility criteria.

1. Customs, Duties, and Taxes:

• Customs and Import Duties: For international shipments, please note that you may be subject to customs duties, import taxes, or other fees levied by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Please contact your local customs office for more information regarding customs policies and fees.

1. Order Tracking and Support:

• a. Order Status and Tracking: You can track the status of your order by using the provided tracking number on our website or through the shipping carrier’s online tracking system. If you encounter any issues or have questions regarding your order, please contact our customer support team at [contact information].
• Delivery Issues: In the event of a delivery delay or any issues with the shipping of your order, we will work closely with the shipping carrier to resolve the situation promptly. However, please understand that some circumstances may be beyond our control.

1. Changes to the Shipping Policy:

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

1. Contact Us:

If you have any questions or concerns regarding this Shipping Policy or the shipping process, please contact our customer support team at enquiry@mateocare.com. We are here to assist you and ensure a smooth shipping experience.

By placing an order on the Mateo Care website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.