Privacy Policy for MateoCare by Neucomed Health & Hygiene Pvt. Ltd.

Effective Date: 01-06-2023

At Neucomed Health & Hygiene Pvt. Ltd. (“Neucomed,” “we,” “our,” or “us”), we value the privacy of our customers and are committed to protecting the personal information you provide us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way. By accessing or using Mateo Care’s website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect:

a. Personal Information: We may collect personal information such as your name, address, email address, phone number, and other information you provide us when you create an account, make a purchase, subscribe to our newsletter, or interact with our website.

b. Payment Information: When you make a purchase on our website, we collect payment information such as your credit card details or other payment method details. However, we do not store your payment information, and it is processed securely through third-party payment processors.

c. Usage Information: We automatically collect certain information about your interactions with our website, including your IP address, browser type, device information, and pages visited. We may also use cookies and similar technologies to collect this information.

d. Communication Information: If you contact us via email, phone, or any other means, we may collect and store the information you provide us for the purpose of responding to your inquiries.

2. Use of Information:

a. Personalization: We may use your personal information to personalize your experience with Mateo Care, provide you with relevant content, and improve our products and services.

b. Order Processing: We use the information you provide to process your orders, fulfill your purchases, and deliver the products to you.

c. Communication: We may use your contact information to send you transactional emails, promotional offers, newsletters, and other communications related to our products and services. You can opt-out of receiving marketing communications at any time.

d. Analytics: We may use the information collected for analytical purposes, such as monitoring and analyzing trends, usage, and user interactions to improve our website and services.

e. Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Sharing of Information:

a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers that help us with order processing, payment processing, shipping, email delivery, analytics, and other business functions. These service providers are obligated to handle your information securely and use it solely for the purpose of providing services to us.

b. Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal processes.

c. Business Transfers: In the event of a merger, acquisition, or sale of Mateo Care, we may transfer your personal information as part of the transaction, subject to the commitments made in this Privacy Policy.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of your personal information.

5. Children’s Privacy:

Mateo Care is dedicated to protecting the privacy of newborns and toddlers. Our products and services are intended for use by parents or legal guardians of children. We do not knowingly collect or solicit personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under the age of 13 without appropriate consent, we will promptly delete that information from our records.

Parents or legal guardians who believe that we may have inadvertently collected personal information from a child under the age of 13 should contact us immediately at [contact information]. We will take prompt steps to delete the information and ensure it is not used or disclosed in any manner.

If you are under the age of 13, please do not provide any personal information to Mateo Care without the consent and supervision of a parent or legal guardian.

We encourage parents and legal guardians to monitor and supervise their children’s online activities and to help enforce this Privacy Policy by instructing their children to never provide personal information on our website without permission.

By using Mateo Care’s website and services, you confirm that you are the parent or legal guardian of the child for whom you are providing personal information and that you consent to the use and processing of that information in accordance with this Privacy Policy.

6. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and indicating the date of the last update. We encourage you to review the Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

7. Your Choices and Rights:

a. Access and Update: You have the right to access, update, or correct your personal information held by MateoCare. You can do this by logging into your account or by contacting us directly.

b. Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe instructions provided in the email or by contacting us. Please note that even if you opt out of receiving marketing communications, we may still send you transactional or administrative emails regarding your account or any services you have requested.

c. Cookies and Tracking Technologies: You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. However, disabling cookies may limit your ability to access certain features of our website.

d. Do Not Track: Our website does not respond to “Do Not Track” signals. However, you can adjust your browser settings or use other mechanisms to express your preferences regarding the collection of information.

8. International Data Transfers:

Mateo Care is based in India and may process and store your personal information in locations outside your country of residence. We will take appropriate measures to protect your personal information in accordance with applicable data protection laws.

9. Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

10. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [contact information].

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